Question 1

What insurance providers are you in-network with?

Accepted Answer

We are currently in-network with PPO plans from Cigna, Aetna, and BCBS.

If we do not participate with your insurance plan (out-of-network), we can provide you with a super-bill after payment, which you can submit to your insurance plan for reimbursement or apply towards your deductible.

Question 2

Are visits conducted in person or virtually?

Accepted Answer

At this time, all visits are conducted virtually via a HIPAA compliant platform. Currently, most insurances are covering for telehealth services. When you schedule your visit, you will be directed towards the next steps to set up correctly for your telehealth session. However, it is possible that your insurance plan may impose a cost-sharing requirement for you to use this service. This is why we recommend that you call your insurance company to confirm your telehealth coverage PRIOR to scheduling your visit.

Question 3

What questions should I ask my insurance provider?

Accepted Answer

You MUST check insurance coverage before coming in for your appointment. Even if you have an excellent insurance policy it does not mean you have coverage for nutritional services.

To verify your nutrition coverage, call the 800 number on the back of your insurance card and ask to speak with a representative from member services.

First, you want to confirm that we are in your insurance network by telling the insurance agent that the provider is Kristen Lorenz NPI 1124784525.

*If I am not in-network, please refer to the next FAQ answer*

Do I have nutrition services on my current insurance policy? Please ask for the specific coverage for CPT codes 97802 and 98703.

97802 is covered
97802 is NOT covered

97803 is covered
97803 is NOT covered

Is ICD10 Code Z71.3 covered?

Yes
No

Does my plan cover telehealth services?

Yes
No

Does my plan require a MD referral?

Yes
No

How many MEDICAL MNT telehealth visits do I have per calendar year?

______ visits

What is considered a calendar year for my current policy?

___________-to-__________

Do I have a deductible for nutrition services? If so, have I met my deductible?

Yes, my deductible is $____
Yes, but I met my deductible
No, I do not have a deductible

Do I have a co-pay or co-insurance for nutritional counseling?

Co-pay $_____
Co-insurance ___%
Neither

What is the reference number for the call?

Reference #: _________________

Please note the reference number for the call- if there is an issue with billing, this reference number can be used to clarify any mistakes with your insurance provider.

Question 4

What if you do not participate with my insurance provider?

Accepted Answer

Right now, we are currently contracted with Cigna, Aetna and Medicare. However, some insurance providers may provide out-of-network coverage. Therefore, you should still call your insurance company to confirm if your nutrition visits will qualify for reimbursement.

To verify your nutrition coverage please call the 800 number on the back of your insurance card and ask to speak with a representative from member services. You want to confirm that we are in your insurance network by telling the insurance agent that the provider is Kristen Lorenz, RD NPI 1124784525.

Since the answer will be no, you'll want to ask what your out of network benefits would look like for the following:
If I provide a superbill, can nutrition services 97802 & 97803 be reimbursed or applied towards deductible?
If it does not go towards deductible, ask if code Z71.3 is eligible for reimbursement
If yes, will you be eligible for reimbursement for telehealth visits?
If yes, how many visits will be reimbursed per calendar year?

In the event your claim is denied for lack of nutrition coverage my initial visits (60-minutes) are $260.00 and each follow-up visit (30-minutes) is $130.00.

CLICK HERE TO DOWNLOAD YOUR 3 DAY MEAL GUIDE!

NUTRITION

Let's get started!

Meet Kristen

Click here to book!
(only after you've verified your coverage)

Frequently asked questions

What insurance providers are you in-network with?

Are visits conducted in person or virtually?

What questions should I ask my insurance provider?

What if you do not participate with my insurance provider?

I'LL BE THE LAST DIETITIAN YOU EVER NEED.

DON'T FORGET TO DOWNLOAD YOUR 3 DAY MEAL GUIDE!

CLICK HERE TO DOWNLOAD YOUR 3 DAY MEAL GUIDE!

NUTRITION

Let's get started!

Meet Kristen

Click here to book! (only after you've verified your coverage)

Frequently asked questions

What insurance providers are you in-network with?

Are visits conducted in person or virtually?

What questions should I ask my insurance provider?

What if you do not participate with my insurance provider?

I'LL BE THE LAST DIETITIAN YOU EVER NEED.

DON'T FORGET TO DOWNLOAD YOUR 3 DAY MEAL GUIDE!

Click here to book!
(only after you've verified your coverage)